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Home Refunds & Returns Refunds & Returns

Refunds & Returns

Refunds & Returns

How to return your parcel – UK Customers
How to return your parcel – UK Customers

The goods are your responsibility until they reach our warehouse so please ensure the packaging is secure. All goods will be inspected on return and any item in unsuitable condition will be sent back to you. We advise you make sure you are happy with the fit of your product/item before removing any brand labels from the garment. We accept returns for 14 Days for UK customers and 30 days for overseas customers after the order date.

2. Return via Post Office

Use your local Post Office to return items back to us. visit https://www.royalmail.com/ to print your label.

Our Return Address is:
Menswearr Returns,
1a Phoenix Court
Guildford
GU1 3EG

Search for your nearest Post Office

3. Hermes Parcel Collection Return Service

Visit the Hermes Parcel Return website here to download and print your returns label.

  • select when you’d like your parcel collected
  • complete the required information
  • print off your label and affix it to your parcel

Contact Us

The goods are your responsibility until they reach our warehouse so please ensure the packaging is secure. All goods will be inspected on return and any item in unsuitable condition will be sent back to you. We advise you make sure you are happy with the fit of your product/item before removing any brand labels from the garment. We accept returns for 14 Days for UK customers and 30 days for overseas customers after the order date.

2. Return via Post Office

Use your local Post Office to return items back to us. visit https://www.royalmail.com/ to print your label.

Our Return Address is:
Menswearr Returns,
1a Phoenix Court
Guildford
GU1 3EG

Search for your nearest Post Office

3. Hermes Parcel Collection Return Service

Visit the Hermes Parcel Return website here to download and print your returns label.

  • select when you’d like your parcel collected
  • complete the required information
  • print off your label and affix it to your parcel

Contact Us

If you'd like to exchange for a different size, go to www.menswearr.com/exchanges-menswear to reserve your item in the right size and follow the instructions to return your unwanted size. We can only offer this service for UK orders unfortunately.
If you'd like to exchange for a different size, go to www.menswearr.com/exchanges-menswear to reserve your item in the right size and follow the instructions to return your unwanted size. We can only offer this service for UK orders unfortunately.

It can take 5 working days to receive and process a return. Once we have processed your return we will send you an automated email confirming this. Please then allow up to 14 days for the refund to appear back onto your payment card or into your account.
It can take 5 working days to receive and process a return. Once we have processed your return we will send you an automated email confirming this. Please then allow up to 14 days for the refund to appear back onto your payment card or into your account.

If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right to only offer you an exchange for the same value as of your original spend AND NO REFUND. If your purchase needs to be returned to you, you will be charged the delivery fee applicable to the products and your location.
If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right to only offer you an exchange for the same value as of your original spend AND NO REFUND. If your purchase needs to be returned to you, you will be charged the delivery fee applicable to the products and your location.

Due to hygiene reasons Top Hats, Hats and Underwear are excluded from our Returns Policy and cannot be Returned or their purchase Refunded.

Gift Cards are non-returnable and non-refundable.

Due to hygiene reasons Top Hats, Hats and Underwear are excluded from our Returns Policy and cannot be Returned or their purchase Refunded.

Gift Cards are non-returnable and non-refundable.

Please use your local Post Office to return items back to us at your cost. We recommend that you opt for extra compensation to ensure you are adequately covered in the unlikely event of your parcel going missing in transit. MENSWEARR cannot be held responsible for any returns parcels lost in the post, therefore keep your receipt as proof of postage.

Our Returns address is:

Menswearr Returns,
1a Phoenix Court,
Guildford,
Surrey GU1 3EG
United Kingdom

Tel: +44 1483 32 34 35
Monday to Saturday, 10am to 5pm (UK time)
Sunday, Closed

Contact us
Please use your local Post Office to return items back to us at your cost. We recommend that you opt for extra compensation to ensure you are adequately covered in the unlikely event of your parcel going missing in transit. MENSWEARR cannot be held responsible for any returns parcels lost in the post, therefore keep your receipt as proof of postage.

Our Returns address is:

Menswearr Returns,
1a Phoenix Court,
Guildford,
Surrey GU1 3EG
United Kingdom

Tel: +44 1483 32 34 35
Monday to Saturday, 10am to 5pm (UK time)
Sunday, Closed

Contact us

To return, take your parcel to your local post office - we recommend you obtain a proof of postage receipt as MENSWEARR cannot be held responsible for any returned parcels lost in the post.

Our Returns address is:

Menswearr Returns,
1a Phoenix Court,
Guildford,
Surrey GU1 3EG
United Kingdom

Contact us
To return, take your parcel to your local post office - we recommend you obtain a proof of postage receipt as MENSWEARR cannot be held responsible for any returned parcels lost in the post.

Our Returns address is:

Menswearr Returns,
1a Phoenix Court,
Guildford,
Surrey GU1 3EG
United Kingdom

Contact us

To return your parcel to us at your cost you can visit your local Post Office.

Customers in Germany can visit the Hermes website and use the PaketShop finden to find your local Parcelshop where you can drop off your Return parcel, or you can opt to have a courier collect it from your address.

Customers in Austria can visit the Hermes website and use the PaketShop Suche to find your local Parcelshop where you can drop off your Return parcel.

Contact us
To return your parcel to us at your cost you can visit your local Post Office.

Customers in Germany can visit the Hermes website and use the PaketShop finden to find your local Parcelshop where you can drop off your Return parcel, or you can opt to have a courier collect it from your address.

Customers in Austria can visit the Hermes website and use the PaketShop Suche to find your local Parcelshop where you can drop off your Return parcel.

Contact us

If you receive an item that is faulty, please contact us within 3 days of reciept of goods.
We will provide you a Returns Authorization Code in order for your to send the item back to us. Please then send the item back to us and we will process a full refund (including the original delivery charge if applicable).
Faulty items are checked on receipt and validated.
If you receive an item that is faulty, please contact us within 3 days of reciept of goods.
We will provide you a Returns Authorization Code in order for your to send the item back to us. Please then send the item back to us and we will process a full refund (including the original delivery charge if applicable).
Faulty items are checked on receipt and validated.

If you receive the wrong item, please send it back to us and we will refund you or send you the correct item if we still have the product and size in stock.
If you receive the wrong item, please send it back to us and we will refund you or send you the correct item if we still have the product and size in stock.

All the images on our website are as accurate as possible to the products. However, due to the differences in screens and systems used by our customers, colours and shades may not be 'exact' to the true product. Please see our Terms and Conditions .
All the images on our website are as accurate as possible to the products. However, due to the differences in screens and systems used by our customers, colours and shades may not be 'exact' to the true product. Please see our Terms and Conditions .

Unfortunately we cannot Refund/Exchange altered or personalised items. Please ensure that you are truly happy with any product before any alterations are made.
Unfortunately we cannot Refund/Exchange altered or personalised items. Please ensure that you are truly happy with any product before any alterations are made.

If your original order was part of a Multibuy or contained a promotional discount code then this will be taken into account and the refund price of individual items may differ from the original selling price.
If your original order was part of a Multibuy or contained a promotional discount code then this will be taken into account and the refund price of individual items may differ from the original selling price.

Items purchased via gift card can only be refunded back onto a gift card. The refund will be processed onto a new gift card which will be posted to you. Products purchsed on a gift card can also be exchanged in accordance with our returns policy.
Items purchased via gift card can only be refunded back onto a gift card. The refund will be processed onto a new gift card which will be posted to you. Products purchsed on a gift card can also be exchanged in accordance with our returns policy.

If your original order was part of a Multibuy or contained a promotional discount code then this will be taken into account and the refund price of individual items may differ from the original selling price.
If your original order was part of a Multibuy or contained a promotional discount code then this will be taken into account and the refund price of individual items may differ from the original selling price.

Orders purchased from our Amazon or Ebay stores do not qualify for FREE UK returns. Please use Any of the postage services in the UK to return the items to us at your cost. Please make sure you open a return case on eBay or Amazon for our approval and to receive the returns address.
Orders purchased from our Amazon or Ebay stores do not qualify for FREE UK returns. Please use Any of the postage services in the UK to return the items to us at your cost. Please make sure you open a return case on eBay or Amazon for our approval and to receive the returns address.

IMPORTANT NOTES:

Working days are referred to as Monday to Friday. Saturday, Sunday and UK Bank Holidays are not classed as working days. Non EU destinations may be liable for additional customs and duty charges.

All international shipment charges are quoted per parcel. If your order exceeds the standard parcel size further shipment charges will be due before the order can be shipped. We will contact you with any additional shipment charges due. Our prices include VAT and VAT is not reclaimable.
IMPORTANT NOTES:

Working days are referred to as Monday to Friday. Saturday, Sunday and UK Bank Holidays are not classed as working days. Non EU destinations may be liable for additional customs and duty charges.

All international shipment charges are quoted per parcel. If your order exceeds the standard parcel size further shipment charges will be due before the order can be shipped. We will contact you with any additional shipment charges due. Our prices include VAT and VAT is not reclaimable.
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